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Thank you for your interest in joining Monterey Mystery Shopping!

Who is Monterey Mystery Shopping?
Founded in 2003, Monterey Mystery Shopping is the premier mystery shopping provider for the motor vehicle industry. We provide mystery shopping services for all major brands within the automotive, motorcycle, recreational vehicle and marine industries, as well as related industries. Yes, we are also occasionally involved with projects unrelated to the motor vehicle industry.

How is mystery shopping for motor vehicles different?
It's familiar, but still interesting. It's serious, but also fun. The assignments take longer-typically 30 to 45 minutes, but the pay is better. The bottom line is that motor vehicle mystery shops make the most of your ability as a skilled mystery shopper, which is why we have found that our shoppers are always looking for additional assignments.

There is never a dull moment. Our shoppers evaluate the sales process for exotic automobiles costing $400,000 as well as the least expensive motorcycles and everything in between.

No, we don't ask "made up busy-work" questions such as whether or not the restroom is clean. Instead our shoppers follow a clear process to accurately measure and report how motor vehicles are sold at a dealership, step by step.

What does Monterey Mystery Shopping expect from its shoppers?
We prefer to use experienced mystery shoppers who have a solid track record of providing accurate, timely evaluations.

Your role is that of an "actor," going through the steps as a motor vehicle buyer. It is important that you remain observant throughout your assignment, since we are looking for your objective response to the question: Did something happen during your visit, or did it not happen?

We may sometimes also ask for your opinion, but in most instances we're interested in your objective feedback about what actually happened during your visit.

Our best shoppers get the best future assignments. We pay close attention to the responses provided by our shoppers, and reward those shoppers who provide accurate, consistent, objective work.

Lastly, our shoppers are to remain discrete and anonymous during and after their assignments. If you have an existing relationship with someone at an assignment location, do not apply for the assignment or be sure to notify the scheduling staff if you've already accepted an assignment so it may be rescheduled.

Do you have suggestions for us?
Since our assignments attract the best mystery shoppers in the industry, we also benefit very much from your suggestions for how to improve our processes, either to make the results more accurate, or to make your work more efficient. Please contact us any time - email is best - with suggestions for improvement.

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